Meal Delivery Services: FAQs and all the answers you need | LOCAL FOODZ

Welcome to our FAQs page! Here you can find out everything you want or need to know about how we work as well as more about how to start eating healthier with LoCal Foodz, your meal delivery services across California and Nevada.  

Find out where you can pick-up your order, where we deliver, how much meals cost and how you can set up that all-important subscription if you want regular deliveries of delicious healthy meals.

Where are LoCal Foodz Pick Up centers?

Currently, we offer pick-ups at 4 locations. You are able to select pickup at one of the locations below during checkout. Meals get delivered to the store selected typically by 4pm on the date you choose during checkout.

San Mateo Sport Nutrition

Max Muscle San Carlos

Framework Fitness (not available during COVID)

Smash gym Hayward (not available during COVID) 

Snappy Cafe Hayward

More to come


Where does LoCal Foodz deliver?

Currently, we offer deliveries throughout California & Nevada. During checkout, you will see available delivery options & dates for your address.

How do I order?

Ordering is simple! Order online . You can order à La Carte, weekly meal plans, and create subscriptions of any order.

Where is your kitchen located?

Our kitchen is located at 974 A Street, Hayward, CA. 94540

*Please note that we are closed to the public. We do not offer store pickups at our kitchen or pre-made meals for sale. Please place your order online.

Can I pick up my meals from your kitchen facility?

At this time, we do not offer pickups at our kitchen. 

When do I order?

For most areas, order by 6:00 P.M. for next day* delivery/pickup

*If you are outside of our local delivery area, the website will automatically schedule you to order 2 days in advance

How do I get my meals?

There are 2 Ways!

  1. Have them delivered straight to your home or office
  2. Pick-up from a partnering store available during checkout

Where do you deliver, and how much does it cost?


Currently, we deliver locally within most of the bay area and ship overnight anywhere outside of our local delivery areas.

During checkout, you will see available delivery options based on your address.

What is the cost for pick-ups and deliveries?

The website automatically calculates delivery charges based on your address.

What days do we offer deliveries & pickups?

For Pick-ups: The website will automatically show you the available pickup dates for the location you select

For deliveries: The website will automatically show you the available delivery dates based on your addrress

Is there a minimum to order?

There is no minimum for pickup or delivery.

Where can I get my meals when I place an order?

Have your meals delivered straight to your home/office or pick them up from a partnering pickup center available during checkout.

How much do the meals cost?

On average, meals cost between $10 - $15 but can vary depending on portion size & menu selections. All perishable meals produced by LoCal Foodz are non-taxable.

What is the shelf life of the meals?

State and local authorities say perishable food at kept at the correct termperature is good to eat for 7 days after it has been cooked/prepped.

However, to be safe, all meals are labeled with a 4-day expiration date* from the time they were cooked. *3 days for seafood.

Our meals do not contain preservatives to extend shelf life & are better enjoyed fresh rather than frozen.

I’m ordering a lot of meals. Do I have to receive all of my meals at once?

For À la carte meals: Please check out separately for each day you want to receive your meals. 

For weekly plans: If you select a 5 or 7 day Plan, a second delivery date is automatically added at checkout so that you receive the freshest meals possible.


How do I store my meals?

Most meals can be stored in the refrigerator for up to 4 days after you receive them. However, we recommend that you consume the seafood meals withing 3 days.  We do not recommend freezing your meals.

What if I have Food Allergies?

Please contact us before placing your order and we will do our best to accommodate your request.

Are the containers recyclable?

Yes! All of LoCal Foodz containers are recyclable. Please recycle responsibly.

Can LoCal Foodz create a specific Meal Plan for me?

If you provide us with a specific diet or nutrition goal, we can recommend a set of meals from our menu and help you order. However, please consult your dietician or medical professional for expert guidance.

We are more than happy to refer you to a nutritionist/trainer. Please email all Meal Plan inquires to [email protected]

What are your customer service hours?

Customer service hours are from 9AM-5PM Sunday thru Thursday.

If I have any questions, how can I contact LoCal Foodz?

Simply email us at [email protected] or give us a call at 650-242-5651 and we would be happy to answer any of your questions!

Return or Cancellation Policy

Orders that have already been made may be subject to no refund.

If you receive food that is incorrectly made, please contact us within 24 hours with a photo for an exchange, refund or credit. All exchange, refund or credit requests will be subject to our sole discretion.

If you would like to make changes to an order that has already been placed, please contact us 48 hours ahead of the first scheduled delivery or pick-up time.

All order cancellations will be subject to a processing fee.

Order cancellations within 48 hours of the first scheduled delivery or pick-up time will not be issued any refund. 


How do I subscribe for meals?

Any combination of meals can be made a subscription at checkout. To subscribe to an order, click on the "subscribe bubble" located on the checkout page.

How do I manage my subscriptions?

Click on the person icon on the top right of the screen to take you to your dashboard.

On the dashboard, click on your "My subscriptions" link to view and manage subscriptions.

To pause/cancel your plan, simply deactivate plan.

If you deactivcate AFTER you have already been charged for the upcoming week, your subscription will be paused after that scheduled delivery.


What happens if a product in my subscription is no longer available?

If a product in your subscription plan is no longer available or has been replaced by something else, we will notify you of the updates via email before the order is placed. If you do not respond, your order will be automatically updated with the replacement. 

Why is my food going bad faster than expected?

Have you checked the temperature of your refrigerator? In order to keep food out of the Danger Zone, your fridge must be set between 32-40° F (0-4 degrees Celsius).

Please wait while the request is completed.

Terms and Conditions

1. General
We have the right at any time to change or discontinue any aspect or feature of this site, including, without limitation, our menu, pricing, content, and hours of availability.

2. Methods of Payment
By selecting PAYPAL/STRIPE as a method of payment and submitting your order, you understand that you are committed to fulfilling that order by providing us with full required payment on your pickup or delivery date. If you do not provide us with required payment on time or you input an invalid or fake order, you will be liable for any or all incidental or consequential damages that arise.

By selecting PAYPAL/STRIPE as a method of payment, you understand that you are authorized to use the credit card presented as a method of payment. Before the purchase of any goods or services on our site, you must provide us with a valid credit card number and associated payment information which includes the following: (a) your name as it appears on the card, (b) credit card number, (c) credit card type, (d) expiration date, and (e) any activation numbers or security codes required for processing. If we did not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand to us. The final charges on your credit card may be different than those stated on the website.

3. Pricing
The information pertaining to price, product specifications and availability included on this site has been provided by us. Although we try to ensure that the prices marketed on this site are the same, prices and product availability may change, especially if you select a delivery or pickup date that is different from the date when you placed your order.

In addition, though every attempt is made to ensure price accuracy, discrepancies can occur. In the event that your checkout price and the current advertised price on this site are different, you could be subject to the current price in our store. We will notify you under these circumstances. Please note that while we intended to confirm the accuracy of information posted on this site, mistakes can be made as a result of inaccurate reporting of accurate information or accurately reporting inaccurate information. We do not make any representations as to the timeliness, accuracy, reliability or completeness of any of the information contained on this site or on those sites to which we offer links. Of course, if you become aware that our site contains inaccurate information, please contact us and let us know.

4. Return or Cancellation Policy

COVID-19 (CORONA VIRUS) UPDATE: While we remain in the state of emergency, we're changing our refund policy to "store-credit only" so that we can protect the well being of our team and our service.

Please choose carefully. Ordered food that is already made may be subject to no refund. If you receive food that is incorrectly made, please contact us within 24 hours for an exchange, refund or credit. All exchange, refund or credit requests will be subject to our sole discretion. If you would like to make changes to an order that has already been placed, please contact us 48 hours ahead of the first scheduled delivery or pick-up time. Order cancellations within 48 hours of the first scheduled delivery or pick-up time, will only be refunded 50%(incl. tax) of the purchased amount. Order cancellations within 24 hours of the first scheduled delivery or pick-up time, will not be issued any refunds.

5. Restrictions on Use 
A. This site contains copyrighted material (under U.S. copyrighted laws), trademarks and other proprietary information, which includes, without limitation, text, software, photos, video, graphics, music and sound. You are prohibited from editing, publishing, transmitting, displaying, participating in the transfer or sale, creating derivative works, or in any way exploiting any content on this site entirely or partially. Unless permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express written permission from us, the copyright owner, and our software licensor Woo Commerce. In the event of any permitted copying, redistribution or publication of copyrighted material, no altering or deletion of author attribution, trademark legend or copyright notice shall be made. You agree that you do not obtain any ownership rights by downloading copyrighted material.

B.You are not authorized to extract or copy any account information for the benefit of other merchant(s). You are not allowed to download (except page caching), copy or alter any material on this site. You are not authorized to distribute or commercialize any content on this site, including any collection of product lists, descriptions, or prices. You are not authorized to implement any derivative use of this site or its contents. No parts of this site may be duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose. You are not allowed to frame or use framing methods to contain any trademark, logo, or other proprietary information (which includes images, text, page layout, or form) of this site. You may not incorporate meta tags or any other "hidden text" that include our name or trademarks.

C. We grant you a limited, revocable, and nonexclusive right to create a hyperlink to our home page only if the link does not portray us, our affiliates, or their products or services in a false, misleading, derogatory, or offensive manner. You may not use our logo or other proprietary graphic or trademark as part of the link.

6. Disclaimer of Warranty and Limitation of Liability 
A. You agree that the use of this site is at your own risk. Our store, its affiliates, respective employees, agents, third party content providers and licensors cannot warrant that the site will be uninterrupted or error free. We also do not provide any warranty as to the results that may be obtained from the use of this site, or as to the accuracy or reliability of any information, service, or merchandise included with this site.

B. The site is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Additionally, there are no warranties as to the results obtained from the use of this site.

C. This disclaimer of liability pertains to any damages or injury resulting from any performance failure, mistakes, omission, inaccuracy, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of this site, whether for breach of contract, tortuous behavior (including strict liability), negligence, or under any other cause of action. In no event will we, or any person or entity involved in creating, producing or distributing the site or the content included therein be liable in contract, in tort (including for its own negligence), or under any other legal theory (including strict liability) for any damages, including, without limitation, direct, indirect, incidental, special, punitive, consequential or similar damages, including, without limitation, lost profits or revenues, loss of use or similar economic loss, arising out of the use or inability to use this site. You hereby acknowledge that the provisions of this section shall apply to all use and content of this site. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall our total liability to you for all damages, loss and causes of action whether in contract, tort (including its own negligence) or under any other legal theory (including strict liability) exceed the amount paid by you, if any, for accessing this site.

7. E-mails, Phone calls, and Text Messages:
By registering or placing an order with us, you are consenting to receive emails from us regarding your registration or order. If you do not wish to receive emails from us, you may remove your name from our email list by contacting us.

By participating, you consent to receive text messages sent by an automatic telephone dialing system.

Consent to these terms is not a condition of purchase.

8. Indemnification
You agree to defend, indemnify and hold harmless our store, software licensor, its affiliates, respective directors, officers, employees and agents from and against any and all claims, actions, demands, damages, costs, liabilities, losses and expenses (including attorneys' fees) arising out of or relating to your use of the site.

9. Trademarks
Our store trade name, trademark, and logo appearing on this site are trademarks of us and our affiliates respectively. All other trademarks included on this site are the property of their respective owners.

10. Age Restriction
Online ordering and customer registration for online ordering are directed toward and designed for use by persons aged 13 or older. We do not establish or maintain registrations for any child whom we know to be under the age of 13. We do not solicit or knowingly collect personally identifiable information from children under the age of 13. You will be required to show a government issued photo ID upon arrival in order to provide proof of age.

11. Third Party Content
We are not responsible for the accuracy or reliability of any opinion or statement made on this site by anyone unless it is by our authorized employee spokesperson(s).

12. Changed Terms
We own the right at any time to modify the terms and conditions of this site, or any part thereof, or to implementing new conditions, including, without limitation, additional fees and charges for service. Such modifications, additions, or deletions will be effective immediately with notice, which may be instituted by methods including, but not limited to, site postings, or by electronic or traditional mail, or by other methods. Any use of the site after such notice shall be deemed to constitute acceptance of such changes, modifications, additions, or deletions.

13. Miscellaneous
These terms of use constitute the entire agreement of the parties with respect to the subject matter hereof and supersede all previous written or oral agreements between the parties with respect to such subject matter. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.




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